Territory Manager – Financial Services at Kyosk Digital Services

  • Anywhere
A kiosk is an informal convenience store selling everyday household items. Known locally by their vernacular names e.g. Duka in Kenya, Spaza in South Africa, Kantemba in Zambia. kiosk-type retail outlets are the cornerstone of African retail, accounting for over 60% of all retail trade flows. Despite their importance, kiosk-type retail outlets face significant challenges, including high cost of stock and unreliable delivery. Role Profile: 

As a Territory Manager in the financial services department , you will be responsible for overseeing a specific geographical area and managing various financial products and services within that region. Your role will involve building and maintaining relationships with clients, ensuring customer satisfaction, driving revenue growth, and achieving business objectives. You will be accountable for the performance and profitability of your territory, while adhering to regulatory and compliance standards.

Key Responsibilities:

Business Development: Identify and pursue new business opportunities within the assigned territory. Collaborate with the marketing and sales teams to generate leads and expand the customer base.
Client Relationship Management: Build strong and lasting relationships with existing clients. Understand their financial needs, provide personalized financial advice, and offer appropriate solutions to meet their goals.
Product and Service Promotion: Promote various financial products and services offered by the company, including investment products, insurance policies, loans, and other financial solutions.
Revenue Generation: Achieve revenue targets by cross-selling and upselling financial products and services to existing clients, as well as acquiring new customers.
Market Research: Conduct market research to identify market trends, competitor activities, and customer preferences. Utilize this information to develop effective strategies to stay ahead in the market.
Compliance and Regulations: Ensure strict adherence to industry regulations, company policies, and legal requirements. Conduct periodic audits to ensure compliance within your territory.
Team Management: If applicable, lead and manage a team of financial advisors or representatives in your territory. Provide guidance, training, and support to ensure team members meet their targets.
Customer Service: Ensure excellent customer service by promptly addressing client inquiries, concerns, and complaints. Work towards improving customer satisfaction and loyalty.
Performance Analysis: Monitor the performance of your territory and analyze key metrics, such as sales, revenue, and client satisfaction. Develop action plans to address any performance gaps.
Reporting: Prepare regular reports and presentations on the territory’s performance, sales achievements, and market trends. Present these findings to senior management and stakeholders.
Strategic Planning: Develop and execute strategic plans to achieve business objectives, expand market share, and stay ahead of competitors.
Training and Development: Continuously upgrade your knowledge of financial products, industry trends, and sales techniques. Provide training to team members, if applicable, to enhance their skills and knowledge.

Minimum Qualifications & Desired Skills:

Education: Bachelor’s degree in finance, business administration, economics, or a related field.
Experience: At least 3-5 years of relevant experience in the financial services industry, with a proven track record in sales and business development.
Knowledge: Comprehensive understanding of FMCG and  financial products, investment options, insurance policies, and lending practices.
Regulatory Compliance: Familiarity with financial regulations, industry standards, and compliance requirements relevant to the territory.