Privacy Policy

Effective Date: [1st Jan 2023

At Labtest Zote Diagnostics, we are committed to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information, and explains your rights under the Kenya Data Protection Act, 2019.

For the purposes of the Data Protection Act, Labtest Zote Diagnostics acts as the Data Controller of the personal data you provide to us.

1. Information We Collect

When you visit our website or use our services, we may collect the following information:

Information you provide: Where registration or booking is required, we may store your email address, username, phone number, and any other details you provide to us.
Automatically gathered information: In common with other websites, log files are stored on our web server. This saves details such as your IP address, browser type, referring page, and time of visit.
Cookies: We use cookies to remember your preferences when you interact with our website and to track return visits.

2. How We Use Your Information & Our Lawful Basis

We process your personal data based on your consent, the necessity to perform a contract with you, and our legitimate business interests. The information we collect is used to:

Enhance your experience when using the website by displaying personalized content.
Provide the medical testing services you have requested.
Direct Marketing: With your consent or through our legitimate interest in serving our existing clients, we may send you emails or newsletters to inform you of health news, new services, or offers by us or our affiliates.

We respect your privacy: Your e-mail address or personal information will never be sold, rented, or leased to third parties.

3. Data Retention

We will only retain your personal data for as long as is necessary to fulfill the purposes for which it was collected, or to comply with legal and regulatory requirements.

For marketing communications and newsletters, we will retain your email address for as long as you remain actively subscribed.
Upon unsubscribing, your data will be securely removed from our active marketing lists.

4. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal information from unauthorized access, accidental loss, destruction, alteration, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

5. Your Data Privacy Rights

Under the Kenya Data Protection Act, 2019, you have specific rights regarding your personal data. You have the right to:

Be Informed: To know how your personal data is being processed (as explained in this policy).
Access: To request a copy of the personal data we hold about you.
Object to Processing (Opt-Out): To object to the processing of your data. You have an absolute right to opt out of direct marketing. If you have subscribed to our newsletter or services, you may unsubscribe at any time by clicking the “Unsubscribe” link included at the bottom of our emails.
Correction: To request that we correct any false, inaccurate, or misleading information we hold about you.
Erasure (Right to be Forgotten): To request the deletion of your personal data, subject to any legal obligations we have to retain it for medical or regulatory reasons.

To exercise any of these rights, please contact us using the details provided at the bottom of this policy.

6. Cookies and Third-Party Advertising

Cookies are small digital signature files stored by your web browser that allow your preferences to be recorded.

You may be able to block cookies via your browser settings, but please note that this may prevent you from accessing certain features of the website.
Third-party advertising companies, including Google, may use cookies for tracking purposes to serve ads based on your prior visits to our website or other websites on the Internet.
Google’s use of the DART cookie enables it to serve ads to our visitors. Website visitors may opt out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

7. Medical Disclaimer

The contents of this website are meant for informational purposes only and are not a substitute for qualified medical care or professional medical advice. In case of a specific medical issue, kindly contact your Healthcare Provider.

8. Contact Us

If you have any questions about this Privacy Policy, wish to manage your communication preferences, or want to exercise your data protection rights, please contact us at:

Labtest Zote Diagnostics Hurlingham Court, Argwings Kodhek Rd, Nairobi, Kenya

Phone/WhatsApp: (+254 ) 711 902565

Email: privacy(@)labtestzote.com]